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Very responsive sau „reactioneaza foarte rapid” pe Facebook

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Dupa cum ati putut observa, in ultima perioada, pagina noastra de facebook (ce se regaseste in dreapta), a primit insigna „very responsive”. Bine-nteles, aceasta are denumirea „reactioneaza foarte rapid” – pentru cei ce au facebook-ul setat in limba romana. Cum se obtine aceasta insigna? Foarte simplu, nu trebuie decat sa indeplinesti doua conditii, simultan, in ultimele 7 zile:

  • sa raspunzi la cel putin 90% din mesaje*
  • timpul de raspuns sa fie sub 15 minute

Atunci cand ai insigna, oricine o poate, vedea, insa atunci cand pagina nu indeplineste conditiile necesare, doar cei ce gestioneaza pagina pot vedea la cate mesaje s-a raspuns, si media minutelor in care s-a oferit un raspuns.

* – rata este de 90% pentru a nu lua in considerare mesajele scrise noaptea, atunci cand nici un admin nu este, de obicei, disponibil sa ofere un raspuns. De asemenea, probabil tot prin aceasta rata de 90% se doreste sa se evite replicile clasice de incheiere, de genul „multumesc”, etc. Administratorul paginii fiind nevoit sa revina cu o alta replica peste acest raspuns de incheiere.

Trebuie sa mai mentionam inca 3 aspecte:

  • timpul de raspuns se considera timpul in care pagina a dat primul raspuns la un mesaj, nu se mai iau in considerare si mesajele urmatoare
  • daca primesti un mesaj, cat timp pagina este setata pe „Away”, atunci timpul de raspuns se va calcula, incepand din momentul in care aceasta functie este dezactivata
  • mesajele instantanee si cele marcate ca si spam, nu se iau in considerare

Sursa: Facebook Desktop Help

Informatia originala, in engleza, o citam mai jos:

How are response rate and response time defined for my Page?

Response rate is the percentage of new messages that your Page sends an initial response to on the day they’re received. Response time is the average time it takes your Page to send initial responses to new messages in one day.

Keep in mind that:

  • Response rate and response time are based only on your Page’s first reply in a conversation, not follow-up messages in the same conversation that day
  • If you receive messages when your Page’s messaging status is set to away, the responsiveness metrics for those messages will be calculated based on the time at which your Page becomes available again
  • Instant Replies and messages marked as spam don’t count toward your Page’s response rate or response time

 

How does my Page get the „Very responsive to messages” badge?

The Very responsive to messages badge shows people which Pages respond quickly and consistently to private messages. To get the badge below your Page’s cover photo, your Page must have achieved both of the following over the last 7 days:

  • A response rate of 90%
  • A response time of 15 minutes

When your Page has the badge, anyone can see it. When your Page doesn’t have the badge, only people who help manage your Page can see responsiveness info on your Page.

Learn how response rate and response time are defined for your Page.

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